How can we help?
Service, repairs, installation, deliveries and invoices — raise a ticket and our service desk will take it from there.
Critical equipment down?
If a life-support or critical device has failed, call us now — then raise a ticket for the record.
+91 1800-425-6789Choose a topic
Common questions
What should I do if critical equipment stops working?
Call the service desk straight away so an engineer can be arranged, and raise a “Critical” ticket with the error message, a photo of the screen and the serial number so the details are on record.
Where do I find the serial number?
On the rating label, usually at the back or bottom of the device. It's also on the delivery challan and the installation report.
Is repair covered under warranty?
Manufacturing defects are covered for the warranty period on your invoice. Damage from misuse, power surges or liquid spills is usually not covered — the engineer confirms after inspection.
How do I get a corrected GST invoice?
Raise an “Invoice, GST & payments” ticket with your order number and the correct GSTIN / legal name.
Can I schedule staff training after installation?
Yes — raise an “Installation & training” ticket with preferred dates and the number of staff.